Warranty
One year on the product, 90 days on batteries, handled by us directly. Here's exactly what each covers and how to claim.
Two terms, depending on the part
One year on the product. Chairs, add-on covers, seat cushions and seat pads carry a one-year limited warranty from the date of purchase, covering defects in materials and workmanship.
Ninety days on batteries. Battery packs carry a 90-day warranty from the date of purchase. Lithium-polymer cells are consumable by nature — they lose capacity with every charge cycle — so the shorter term reflects what a battery actually is rather than what the chair around it is.
We handle claims directly. You don't need to track down a separate manufacturer.
What the warranty covers
On the product, for one year:
- Heating elements that stop working, heat unevenly, or fail to reach their rated temperature.
- Controllers and buttons that stop responding or won't cycle through the heat settings.
- Wiring, connectors and charging ports that fail in normal use.
- Seams, zips and frame components that fail from a manufacturing fault rather than wear.
On the battery, for 90 days:
- A pack that won't charge at all, or won't hold a charge.
- A pack that fails well short of its stated runtime from the outset.
- A charger that stops delivering power.
What it doesn't cover
- Normal wear — fading, scuffing, and the gradual decline in battery capacity that every lithium pack experiences.
- Damage from misuse, accident, or modification, including submerging any part of the product in water.
- Damage from repair attempted by anyone other than us.
- Products bought from an unauthorised seller. Buy from chaheati.com or an authorised retailer and keep the receipt.
- Cosmetic damage that doesn't affect how the product works.
How to make a claim
Email is the fastest route, because you can attach photos in the first message. Have your order number or receipt to hand.
Email us
Write to support@chaheati.com. Tell us what's happening, when it started, and attach a photo or short video of the fault.
Send proof of purchase
Your order number or receipt. Between that and the photos, we can usually diagnose it without the product coming back.
Repair or replace
If it's covered, we repair or replace the product or the failed part. We'll tell you which before anything ships.
Prefer to talk it through? Call 888-406-1984, Monday to Friday, 9am to 5pm Eastern.
If a claim falls outside either term, we'll still tell you what your options are — a replacement battery or part is often cheaper than you'd expect.
Why batteries are 90 days and the chair is a year. A lithium-polymer pack is a consumable: it loses a little capacity every time you charge it, and that decline is normal rather than a fault. The 90-day term covers a pack that arrives faulty or fails early — one that won't charge, won't hold a charge, or never reaches its stated runtime.
Batteries are sold separately for exactly this reason. When a pack eventually ages out, you replace the battery, not the chair.
Making a battery last well past 90 days
Store battery packs part-charged and indoors rather than flat in a freezing garage or a hot car — that single habit does more for battery life than anything else.
Disconnect the battery before cleaning, let fabric dry fully before packing it away, and don't leave the product running unattended. Looked after, a pack should give you years of seasons rather than months.
Warranty isn't the same as returns
Changed your mind, or it isn't the right fit? That's a return, not a warranty claim — you have 30 days from delivery, whatever the item. See Shipping & Returns for how that works.
The warranty is for something that stopped working the way it should.
Something not working right?
Email support@chaheati.com with a photo and your order number.
