Get in touch
Questions before you buy, or something not working the way it should? Email us and we'll come straight back to you.
Email is the quickest way to get a proper answer — we can look up your order, check stock and send photos back. Write to support@chaheati.com and include your order number if you have one.
Might be faster than waiting
Some questions already have written answers, and they're more detailed than we can give on a call.
Battery life, heat and care
How long a charge lasts, how hot each setting runs, whether you can wash it, and how to fly with the battery. All on the FAQ page.
Returns, exchanges and warranty
Thirty days to return or exchange, and a one-year warranty on every product. Both are written out in full on their own pages.
Read the FAQ, the returns policy, the warranty, or how the technology works.
Email us
support@chaheati.com — usually answered the same working day.
Where we are
Run out of Philadelphia, shipped from four warehouses across the US and Canada.
Corporate
Philadelphia, PA. Where the brand is run from and where returns are sent.
Shipping from four locations
Philadelphia, PA · Greensboro, NC · Wilmington, OH · Cambridge, ON. Orders leave whichever warehouse is closest to you, which is why parcels arrive sooner than a single Philadelphia address would suggest.
Hours
Monday to Friday, 9am to 5pm Eastern. Email lands any time and gets picked up the next working day.
