Shipping & Returns
Thirty days to change your mind, two ways to exchange, and a real person on the phone if none of it fits your situation.
Shipping
We ship from four warehouses across the United States and Canada for fast, reliable delivery. Most in-stock orders are processed and shipped within 1–2 business days. You'll receive tracking by email as soon as your order is on its way.
Shipping costs and delivery estimates are calculated at checkout based on your address and the shipping method you choose.
30-day returns and exchanges
Did your gear arrive and it just isn't right? We make it straightforward to return or exchange. The 30-day window starts the day your order is delivered, not the day you ordered it.
A restocking fee may apply to returns started after 30 days. We can't accept returns or exchanges more than 60 days after delivery.
Holiday orders: anything placed between 15 November and 24 December can be returned through 31 January.
What condition items need to be in
Items need to come back sell-able: no scuffs, scratches, stains or smells, with the original packaging, parts, accessories, instructions and tags.
- Items returned outside sell-able condition receive a partial refund, or in extreme cases are returned to sender.
- Items that are damaged, missing parts or show obvious use for reasons that aren't our error receive a refund of up to 50% of the item price.
- Refunds go back to the card or PayPal account used for the order.
- Original shipping charges aren't refunded, unless an agent approves it for special circumstances.
How to return something
With a prepaid label
Pack it safely
Box it securely and note your tracking number for reference.
Attach the label
Stick the prepaid label on the outside of the box.
Send it back
Drop the package with the carrier shown on the label.
Without a prepaid label
Send it back however you prefer. We'd suggest noting the tracking number and getting adequate insurance — until it reaches us, it's still your parcel.
Attn: Returns
3791 Main St
Philadelphia, PA 19127
Exchanges
Two routes, depending on whether you'd rather have the new item quickly or keep it simple.
Express exchange
Place a new order online or call 888-406-1984 and we'll send the replacement straight away. You then return the unwanted item for a refund using the steps above.
Standard exchange
Send the item back first. Once it reaches us we'll process the exchange — allow 5–7 business days, or 7–14 during the holiday season.
Damaged in shipping
Call us within three days of delivery at 888-406-1984, and we'll sort it. Keep the packaging until it's resolved — carrier claims usually need it.
Warranty
Chairs, covers, cushions and pads carry a one-year limited warranty from the date of purchase. Batteries carry 90 days. We handle claims directly — you don't need to track down a separate manufacturer.
A warranty claim is for something that stopped working the way it should. If you've simply changed your mind, that's a return, and the 30-day window above applies. See Warranty for what's covered and how to claim.
Not sure which applies to you?
888-406-1984 — a person answers.
